Shipping and Handling Policy
Exotic THC Vape Cartridges works to process eligible orders carefully and efficiently. Because vape and THC related products are age restricted and legally controlled in many locations, all orders may be subject to verification, compliance review, and shipping restrictions.
Shipping availability may vary based on product type, destination, carrier rules, and applicable law. We reserve the right to refuse, cancel, or hold any order that cannot be legally or safely processed.
Order Processing
Orders are reviewed before shipment. Processing may include payment confirmation, address review, product availability checks, and age verification where required.
Processing times may vary during weekends, holidays, high order volume, carrier delays, or compliance review. An order is not considered accepted until it has been reviewed and approved for shipment.
Age Verification
Customers must be adults of legal age to purchase from Exotic THC Vape Cartridges. We may require age verification before processing or delivering an order. Orders that cannot pass verification may be cancelled.
By placing an order, you confirm that you are legally allowed to purchase and receive the products in your location.
Shipping Restrictions
We do not ship products to locations where the sale, possession, delivery, or use of the product is prohibited by law. Some products may be restricted in certain states, territories, countries, cities, or counties.
Customers are responsible for knowing their local laws before placing an order. If an order cannot be shipped due to legal restrictions, carrier rules, or verification failure, it may be cancelled.
Address Accuracy
Customers must provide a complete and accurate shipping address. Exotic THC Vape Cartridges is not responsible for delays, lost packages, failed deliveries, or extra charges caused by incorrect or incomplete address information.
Please review your shipping details carefully before submitting your order.
Tracking Information
When tracking is available, tracking details may be sent to the email address used at checkout. Tracking updates are controlled by the carrier and may take time to appear after shipment.
If tracking shows that a package has been delivered, but you cannot locate it, please check your mailbox, delivery area, front desk, mailroom, neighbors, or local carrier office before contacting us.
Delivery Delays
Delivery times are estimates only. Delays may occur due to carrier service issues, weather, holidays, address problems, age verification, customs review, local restrictions, or other conditions outside our control.
Damaged Packages
If your package arrives damaged, contact info@exoticthcvapecartridges.com as soon as possible. Keep the product, packaging, labels, and shipping materials. Photos may be required to review the issue.
Lost or Missing Packages
If a package appears lost, we may ask you to contact the shipping carrier first. Once a package is transferred to the carrier, carrier tracking and delivery procedures may apply.
We will review eligible issues case by case and may request documentation before any resolution is offered.
Shipping Compliance Notice
Shipping policies may change without notice due to changes in law, carrier rules, payment requirements, product restrictions, or business operations.